Easy Returns for Cheese Lovers

Return Window

If you find yourself in a situation where you need to return a cheese selection, don’t worry. We want you to be happy with your From Agis experience. You have 30 days from the date of delivery to initiate a return. That’s plenty of time to decide if a cheese isn’t quite to your taste or if something went awry during shipping. Just keep in mind that we can only accept returns for items that are still in their original packaging and condition. Your satisfaction is our priority.

How to Initiate

To get the ball rolling on a return, simply reach out to us at [email protected]. Our friendly team is here to assist you! Include your order details and the reason for the return, and we’ll guide you through the process. You’ll receive a return authorization number, which helps us track your cheese and ensure everything goes smoothly. If you have any specific questions, please don’t hesitate to ask — we’re just an email away!

What’s Returnable

So, what can you return? We gladly accept unopened and unused cheeses from your subscription box. If it’s a cheese board or pairing set that hasn’t been used, you’re good to go. However, once you’ve started exploring those flavors, we can’t accept returns on opened items for safety reasons. We know cheese can be a personal experience, and we want you to enjoy every bite without worries.

What’s Final Sale

Now, let’s talk about final sale items. Some products, like special limited editions or gift crates, may be marked as final sale. If you see that label, know that they can’t be returned once they’ve left our hands. It’s all about keeping food safety at the forefront. If you’re unsure about a specific item, feel free to reach out before purchasing, and I’d love to clarify any concerns!

Refund Method & Timeline

When it comes to refunds, you can expect a straightforward process. Once we receive your return, we’ll inspect the items and process your refund within 7-10 business days. Refunds will be issued to the original payment method used at checkout. If you paid with a gift card, the amount will be credited back to the same card. Please note that any shipping fees paid during the original purchase aren’t refundable.

Damaged or Wrong Items

If your order arrived damaged or if you received the wrong items, I’m so sorry! Please let us know within 48 hours of delivery, and we’ll make it right. Send us a picture of the issue along with your order details. We’ll either replace the damaged item or send you the correct cheese, depending on what went wrong. Your happiness is what matters most to us, and we’ll do everything we can to resolve it quickly.

Return Shipping

As for return shipping, it’s on you unless the return is due to a mistake on our part. In that case, we’ll cover the shipping costs. For all other returns, please use a trackable shipping service or purchase shipping insurance. We can’t guarantee that we’ll receive your returned item, and we wouldn’t want you to stress over that. Once you have your return authorization number, you’re all set to ship it back to us.

Exchanges

Exchanges can be a bit tricky with perishable items like cheese, but we’re happy to accommodate requests on a case-by-case basis. Just reach out to us, and we’ll see how we can help. If you’ve found a cheese that you simply must try instead, let us know! We’ll work to make that happen, even if it means a little extra communication to ensure everything is safe and sound.

Cancellations

Lastly, if you decide to cancel your subscription, please send us an email at least 5 days before your next billing cycle. This helps us avoid any unnecessary charges and ensures you won’t receive another shipment. We’re here to help you every step of the way, and we appreciate your understanding as we navigate this delightful world of cheese together!