Our Friendly Guidelines

Acceptance of Terms

Hi there! When you decide to join the From Agis family, you’re agreeing to these terms. It’s like shaking hands with a friend over a shared cheese platter. These guidelines help us ensure a smooth experience for everyone. If you ever have questions, just reach out. But by using our service, you’re saying, ‘Yes, I’m on board!’ So, let’s get started and enjoy some delightful cheeses together.

Eligibility to Order

To place orders with us, you need to be at least 18 years old. We want to share our cheese wonders with responsible cheese lovers. If you’re a little younger, make sure to have an adult help you out. If you’re ordering on behalf of a company or organization, you’ll need the authority to enter into these terms on their behalf. We’re excited to welcome everyone who meets these criteria!

Your Account & Security

Keep your account details safe, please! When you create an account with From Agis, you’re responsible for maintaining the confidentiality of your login information. If you notice any suspicious activity, give us a shout right away. We take your security seriously and want to ensure that your cheese exploration remains delightful and worry-free. Remember, it’s all about trust and community here.

Placing Orders & Payments

Placing an order is as easy as pie—or should I say, cheese? Once you’ve picked your tasty selections and hit that ‘Order’ button, you’re agreeing to pay for them. We accept various payment methods, and once your order is confirmed, we’ll send you a confirmation email. If you need to make changes, just let us know right away; we’re here to help make your cheese dreams come true.

Pricing & Errors

While we always strive for accuracy, mistakes can happen. If you spot an error in pricing or product descriptions, please let us know! We’ll correct it as soon as possible. Sometimes, a cheese may be unavailable due to unforeseen circumstances, and we’ll keep you updated on any changes to your order. Your satisfaction is our top priority, and we appreciate your understanding.

Shipping & Delivery

We ship our cheese selections with care, ensuring they arrive fresh and ready for your enjoyment. Orders usually ship within a few business days, and you’ll receive tracking information so you can follow your cheese’s path to your doorstep. If you have specific delivery needs, just ask! We’re happy to accommodate where we can, because cheese is best enjoyed when it arrives just right.

Returns & Refunds

If you’re not completely satisfied with your cheese order, you can return it within 14 days for a refund or exchange. Just make sure the cheese is in its original packaging and hasn’t been opened. We want you to love what you receive, but if things don’t go as planned, let us know! We’re here to make it right and help you find the perfect cheese match.

Governing Law & Dispute Resolution

These terms are governed by the laws of the State of Tennessee. If there’s ever a disagreement, we’ll work to resolve it through friendly conversation first. In the rare event that we can’t come to an agreement, disputes will be settled through arbitration in accordance with the rules of the American Arbitration Association. We believe in finding amicable solutions, so we appreciate your understanding and cooperation.